01
Send us what you have.
CC&Rs, bylaws, rules, amendments, minutes, board policies: PDFs, scans, whatever's in the filing cabinet. No new documents to write.
For CAMs and HOA boards · Fast. Accurate. Answers.
Residents expect an answer immediately.
We deliver. Anytime, anywhere.
Plain-English answers from your community's own governing documents, with the document, article, and page every time. CAMs get their time back. Boards stop hearing the same question twice.
OS
Your community
Governing Documents Assistant
Can I install a basketball hoop in my driveway?
Yes. Portable hoops are allowed without an application if your home has a rear drive. Keep it on your own driveway and in good repair. November through February it goes in the garage from dusk to dawn.
Design Standards · p. 54
What about a fence? Do I need approval?
Reading the design standards…
Ask anything about your community…
- Every answer cites the document, article, and page
- Works from the PDFs you already have, even the 2003 scans
- Knows CC&Rs outrank bylaws, and amendments override what they amend
- Live in a few hours
- No resident accounts, no personal information
- One standard across every community you run
- Built for CAMs and boards
- Every answer cites the document, article, and page
- Works from the PDFs you already have, even the 2003 scans
- Knows CC&Rs outrank bylaws, and amendments override what they amend
- Live in a few hours
- No resident accounts, no personal information
- One standard across every community you run
- Built for CAMs and boards
How it works
Send the documents.
We do the rest. And it's a lot.
02
We read every page.
Every document is scanned, OCR'd, and indexed, the 2003 scans included, so nothing that's actually in force gets skipped.
03
We map the hierarchy.
CC&Rs outrank bylaws, bylaws outrank rules, and a 2019 amendment overrides the 2003 clause it amended. Answers reflect what's in force now, not what was true once.
04
It understands the question, not the keyword.
Our co-founder is a neuroscientist, and it shows: "can I paint my door red?" returns the rule that applies, not forty hits for "paint."
05
Every answer shows its source.
The document, article, and page, every time. If a resident pushes back, they're arguing with the deed, not your judgment.
06
It stays current, and flags the gaps.
Send an amendment or new minutes and every answer updates. Questions your documents can't answer are flagged, so the board knows what to address next.
Why not just…
Can't residents just look it up?
They try. Here's what happens.
Control-F the PDF
"Parking" returns forty hits across four documents. None of them mentions that the 2019 amendment replaced the rule on page 12.
Ask ChatGPT
Residents are already trying this. You can upload the documents now, but it reads a few relevant passages, not all of them, and drafts a half-formed answer. It's worst on the uncommon, multi-part questions. And what you upload can become training data.
Ask the office
The standard is one business day, and the answer depends on who's remembering. Boards turn over every one to three years; the memory leaves with them.
In one pilot community, a resident asked whether a dead tree could be replaced with the same kind. The board's recollection was yes. The documents said not without review. TheNeighborhoodOS answered from the documents, with the page.
That gap, between what everyone remembers and what's actually in force, is the whole product.
Who it's for
Built for the people expected to know every answer.
The standard is one business day; residents expect it now. The questions with written answers shouldn't land in your queue at all.
Fewer questions that already have an answer
Pool hours, pet rules, parking, fence colors: it's all in the documents. Residents get it at 11pm; you get the hour back for the work that needs a license.
Defensible by design
Every answer quotes the governing language and cites the document, article, and page. If a resident pushes back, they're arguing with the deed, not your judgment.
The same standard in every community you run
Different documents, the right rule for each, every time. Not "the way the last CAM remembered it."
See what your documents can't answer
Unanswered questions are flagged, so the board knows what to address next.
The rules your board approved, finally in every resident's hands. Fewer meetings about pool hours and paint colors.
Rules people can actually find
Residents can understand the governing documents without calling the CAM or showing up at a board meeting with a grievance.
The answer doesn't leave with the board member
Board terms run one to three years. The documents remember what the last board decided, and why.
Faster architectural reviews
The lesser-known requirements, remembered and applied the same way to every application.
Fewer decisions relitigated
When residents can see the source behind a decision, they're less likely to challenge it. Transparency reduces conflict.
Real answers from your community's actual rules, at 11pm on a Sunday, without calling anyone.
Answers at 11pm on a Sunday
No waiting for a callback, no hunting through a PDF. Ask in plain language, get a cited answer instantly.
Chickens? Depends on the coop. Here's the rule.
Renovating, landscaping, getting a dog, hosting an event: the rules are there. Now they're findable.
The same document the board reads
Every answer cites the source. You're seeing the same document the board and CAM work from.
Real questions
Real questions. Real answers.
From the actual documents.
Five questions residents actually asked. Open one for the answer, with the page.
Portable hoops are allowed without an application if your home has a rear drive. Keep it on your own driveway and in good repair. March through October it can stay out; November through February it goes in the garage from dusk to dawn. Nothing may be permanently attached to the house, and nothing goes on a shared driveway.
Design Standards · p. 54
The documents have no like-kind exception: tree removal is within DRC scope, improper removal can mean an approved-species, comparable-diameter replacement, and dead plants must be removed promptly. Get written DRC confirmation first.
Design Standards · pp. 11, 12, 48, 49, 55
Seasonal decorations can go up 45 days before the holiday and must come down within 14 days after. For Halloween, that's September 16 through November 14. No approval needed, as long as they're kept in good repair. The exception: anything 12 inches tall or 18 inches wide that wasn't part of the original construction needs approval.
Design Standards · Seasonal decorations
In most of the community, yes, with DRC approval first. It has to sit on a hard surface, keep the pump and pipes screened from view, stay out of sight from the street, and be behind a solid six-foot fence or the house itself. One neighborhood prohibits them outright.
Design Standards · pp. 43–44
Keeping a llama in your yard, even for an afternoon, is prohibited. The standards bar keeping animals, livestock, or poultry of any kind on any lot, with the only exception being dogs, cats, and caged birds kept as pets. A llama is livestock, and a birthday party doesn't create an exception. The party itself is fine, just not at the pool; the clubhouse rooms can be rented for it.
Design Standards · Animals; Club policy · p. 24
The free pilot
Free through 2026. Live in a few hours.
No obligation.
Send the governing documents; your residents get a link. After the pilot it's pennies per door per month, discussed when the pilot ends. No automatic charge, no renewal.
Your documents stay yours: never sold or shared with other communities, deleted on request. Residents don't create accounts: one community password, and no question is ever tied to a person.
Privacy Policy
Last updated August 25, 2026
This policy explains what we collect, why, and what we do with it. If anything here is unclear, email us at [email protected] and we'll answer plainly.
Information about you
Information you give us
When you request a pilot or contact us, we collect your name, email address, the name of your community or management company, the number of communities you manage, and anything you choose to tell us. If you email or call us, we keep that correspondence.
Information from LinkedIn
If you respond to one of our ads using a LinkedIn lead form, LinkedIn shares with us the fields you submitted — typically your name, email address, job title and company. LinkedIn's own handling of that data is governed by LinkedIn's Privacy Policy.
Information collected automatically
When you visit our site we collect standard technical information — IP address, browser type, pages viewed, and the referring page.
Why we use it
To respond to you, to set up and run a pilot, to answer residents' questions from your community's documents, to improve the product, and to send you occasional email about TheNeighborhoodOS. Every marketing email includes an unsubscribe link, and we honor it.
Important notes
Your information stays with us
We do not sell personal information, and we do not share it with third parties for their own marketing.
Service providers
We rely on a few trusted service providers — for things like email, website hosting, and analytics — who process information on our behalf so we can operate. They may only use it to provide their service to us, never for their own purposes.
Removal of information
If at any time you want us to erase information you provided to us from our database, just send us a request and it will be erased.